Return, Refund & Damage Policy
Last Updated: July 22, 2026
At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original tags, packaging, and accessories.
- Be accompanied by proof of purchase or your order number.
Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Perishable goods (if applicable)
- Personal care items that have been opened or used
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
We will review your request and, if approved, offer a replacement, exchange, or full refund at no additional cost.
Exchanges
We only replace items that are defective, damaged, or incorrect.
If you would like to exchange an item for a different size or color (where applicable), please contact our customer support team before returning the item.
Return Shipping
If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping costs.
For all other returns, customers are responsible for the return shipping expenses unless otherwise stated.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been dispatched, it cannot be canceled and must follow our standard return process.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact us through our Contact Us page or customer support email. We are happy to assist you.
